Part I The Front Office
Unit 1 General Enquiries
Unit 2 Taking a Booking
Unit 3 Meeting a Guest
Unit 4 Receiving a Guest
Unit 5 Payment and Checking out
Unit 6 Welcoming to the Business Center
Unit 7 Giving Directions in a Hotel


Part II Food and Beverage Department
Unit 8 Booking a Table
Unit 9 Serving Drinks
Unit 10 Seating a Guest
Unit 11 Taking Orders
Unit 12 Serving Dishes


Part III Housekeeping Department
Unit 13 Guiding a Guest to His Room
Unit 14 Chamber Service
Unit 15 Laundry Service
Unit 16 Wake-up Service
Unit 17 Special Services


Part IV Health and Recreation Department
Unit 18 At the Fitness Center
Unit 19 At the Beauty Salon
Unit 20 At the Bathing Center
Unit 21 At the Night Club


Part V Hotel Management
Unit 22 Settling Complaints
Unit 23 Dealing with Problems


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