Part I The Front Office Unit 1 General Enquiries Unit 2 Taking a Booking Unit 3 Meeting a Guest Unit 4 Receiving a Guest Unit 5 Payment and Checking out Unit 6 Welcoming to the Business Center Unit 7 Giving Directions in a Hotel
Part II Food and Beverage Department Unit 8 Booking a Table Unit 9 Serving Drinks Unit 10 Seating a Guest Unit 11 Taking Orders Unit 12 Serving Dishes
Part III Housekeeping Department Unit 13 Guiding a Guest to His Room Unit 14 Chamber Service Unit 15 Laundry Service Unit 16 Wake-up Service Unit 17 Special Services
Part IV Health and Recreation Department Unit 18 At the Fitness Center Unit 19 At the Beauty Salon Unit 20 At the Bathing Center Unit 21 At the Night Club
Part V Hotel Management Unit 22 Settling Complaints Unit 23 Dealing with Problems
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